Education: A Value Added Service
Technical training courses for all of the major software and hardware products are
provided by the Concurrent Education Center. The education provided is a value-add
service that enhances the value of Concurrent products. It is an important part
of the solution that Concurrent offers to improve productivity and help customers
utilize their systems to meet their maximum potential and needs.
Education as a Means to Achieve Customer Satisfaction
As a customer support service, education is the key to developing customer understanding
of Concurrent products. Professionally prepared training programs help increase
customer productivity and contribute to satisfaction with Concurrent systems.
Educational Philosophy
The Concurrent education staff is dedicated to meeting customer training requirements
and providing them with high quality, up-to-date, professionally prepared training
programs. Students receive reference manuals and specially prepared materials needed
for course work and future reference.
Customers who enroll in the training programs typically have a wide range of experience
and backgrounds. The starting point for each student is usually different and learning
rates vary. Determining the experience of each student is a primary responsibility
of the instructor, who tailors each course to the student population. The result
is the best possible learning environment for each group and the most efficient
use of classroom time.
Experienced instructors using a live lecture/lab format teach classes. This format
offers students distinct advantages. Students can interact with their instructor
and fellow students to reinforce their understanding and gain knowledge specific
to their needs. Following classroom lectures and interactive discussions, students
perform laboratory exercises designed to augment and reinforce the lecture material.
Class sizes are limited to insure that each student is provided extensive access
to system processors for all lab sessions and to provide maximum personal instructor
attention to each student.
The scheduled courses listed are the regularly scheduled courses offered by the
Education Center. Additional course offerings can be arranged at either the Concurrent
Education Center or at a customer's facility when the standard schedule fails to
meet customer requirements.
Professional Staff
The Concurrent Education Center is staffed with diversely talented, experienced,
professional instructors. The instructors have gained their experience from diverse
backgrounds in engineering, application programming, and military experience. From
within Concurrent, they have been a part of the analyst force, software development,
manufacturing, and diagnostic engineering. These backgrounds allow them to design
courses from perspectives ideally matching those of a customer's educational requirements.
Instructors' expertise ranges from intimate familiarity with the hardware architecture
to in-depth knowledge of the internals of the operating system. To keep current
in this knowledge, the training staff is continually in contact with the development,
support, and manufacturing organizations, exchanging information about changes in
hardware and software and current product configurations and improvements.
Facilities
National Headquarters and On-Demand Solutions
Concurrent directions
4375 River Green Parkway, Suite 100
Duluth, GA 30096, USA
Tel: +1 (678) 258-4000
Toll Free: +1 (877) 978-7363
Fax: +1 (678) 258-4300
Real-Time Solutions
Concurrent directions
2881 Gateway Drive
Pompano Beach, Florida 33069
Tel: +1 (954) 974-1700
Toll Free: +1 (800) 666-4544
Fax: +1 (954) 973-5398
The Concurrent Education Center consists of two training facilities. The facility
for On-Demand products is located in Duluth, Georgia and the facility for Real-Time
products resides in Pompano Beach, Florida, just north of Ft. Lauderdale. These
facilities are carefully designed to provide multiple learning environments to maximize
student benefit. Training takes place in a combination of lecture/discussion or
lecture/lab environments.
Levels of Courses
The Concurrent Education Center offers three distinct varieties of courses: operating
systems and utilities, system hardware and application. For each of these programs,
introductory through advanced courses are available. Customer satisfaction can be
assured by determining what level of training is needed.
To complement our product line, we offer a curriculum to encompass the types of
courses needed in customer environments. In addition, as more products become available
on newer Concurrent systems, our courses are being redesigned to include those platforms
in the material presented in lecture and in the lab exercises provided for the student.
Course descriptions, prerequisites, and suggested sequences can be found in the
Course Listings.
On-Site and Custom Courses
The flexibility of on-site classes is provided by the Education Center for those
customers who want to enroll a group of students in the same course. The customer
can realize a substantial savings in travel costs.
Instead of paying for multiple students’ travel expenses to Concurrent facilities,
only the instructor’s cost of travel and expenses to the customer’s facilities is
incurred. Greater savings are realized for larger classes. Besides the difference
in travel costs, there is a substantial savings in tuition depending upon the number
of students enrolled.
In addition to these reductions in cost, there are several intangible benefits from
choosing on-site courses:
- Employees will be trained on the Concurrent computer and peripherals
for which they will be responsible.
-
Multiple employees will not be absent from the customer's facility simultaneously.
Optimum scheduling can be achieved based on customer requirements.
Should the implementation of a Concurrent computer system require training which
is not one of the regularly scheduled courses as listed in the published schedule,
a customized course can be prepared and taught at the Education Center or on-site.
This customized course can take the form of modifying the format of an existing
course or developing a completely new course.
Pricing
Pricing for standard scheduled courses can be found in the Training Schedule. In-house
training classes are subject to cancellation due to insufficient enrollment of students.
All non-standard, custom and on-site courses require a home office evaluation prior
to committing to delivery or pricing.
- The customer is responsible for the instructor's travel expenses,
lodging, and meals.
- Customized courses will also include a preparation fee.
- A non-refundable deposit of 25% of the course price is required
for all on-site, custom and non-scheduled courses.
- A maximum of 8 students per on-site
- On-site instruction includes one set of training materials for each
student enrolled in the class.
- Additional sets of training materials will be available at an appropriate
cost.
Concurrent Technical Education personnel will use appropriate caution to assure
the integrity of a customer's system is maintained, however, the customer should
fully back up the system prior to the course to insure its recovery to usable condition
after the completion of the training.
How to Enroll
To enroll for training courses, call the toll-free number 1-800-245-6453, and ask
for the Training Registrar, or complete the online
registration form.
Cancellation Policy
Scheduled Courses
- Cancellation must be made two weeks prior to the course start date.
A fee of 50% of the purchase order price will be charged for failure to do so.
- The full purchase order price will be invoiced for a student that
does not give any notification of cancellation. Unscheduled, Custom, or On-site
Courses
- A nonrefundable deposit of 25% of the purchase order price is required
to schedule training.
- A fee of 50% of the purchase order price will be charged for a class
cancellation made 15-30 days prior to the course start date.
- The full purchase order price will be charged for a class cancellation
made less than two weeks prior to the course start date.